Jennings - Law Costs Draftsmen - Added Value

Communication

Many of our clients have worked with us since Jennings was founded in 1989 and new clients come to us largely by way of recommendation. We believe this is possible because we view the relationship with our clients as an ongoing partnership, based on a quality service, communication and trust.

Effective communication between our clients and our consultants is vital to ensure that the very highest standards are maintained. Our consultants are encouraged to be as approachable as possible.

Good communication is a two-way process and we encourage regular feedback (often by way of a quality assurance questionnaire), to ensure that our clients receive the best possible service.

Added Value

To further our partnership with our clients, we organise seminars to update their staff on all aspects of costs. Topics covered range from best practice in file keeping, to such matters as rates, uplifts, enhancements, retainers and the latest developments in costs.

We are also happy to travel to meet new or existing clients, to discuss their needs and service issues, as well as providing advice on individual matters.

Charging

We apply the same principles of communication and trust to our charging methods. Our simple charging structure consists of several basic rates (depending on the type of work being undertaken), with no hidden charges. Please refer to our separate terms of business for charges.

Once we have completed your work, we issue invoices for our fees. Thereafter, we send you a monthly statement covering all the cases we have handled on your behalf. We are willing to discuss special arrangements in relation to the level of fee and time for payment, dependent on the type or volume of work to be undertaken. Should you encounter difficulties in recovering our fee in full, then we are open to re-negotiating our fee.